Terms & Conditions

These terms explain how we work together and what you can expect when you use the Digital Success Training website or buy anything from us. They are here to keep things clear and fair for everyone.

By using our website, buying a product, joining our membership, or working with us, you agree to these terms. If you do not agree, please do not use our services.

Digital Success Training is a sole proprietorship owned and operated by Natalie Regier in Nova Scotia, Canada.

What we offer

We offer a range of services and products. Not all of them are available at all times.

Free resources

The Roadmap Quiz, our blog, and any free downloads or guides.

The Roadmap Toolkit

A one-time digital purchase that gives you access to our AI-powered Roadmap tools.

Membership

A monthly subscription that includes the Roadmap Toolkit, weekly focuses, short courses, monthly live Q&A sessions, monthly email check-ins, and done-for-you prompts and templates.

Monthly challenges

Included for members. Available to non-members as a one-time purchase.

The Digital Success Lab

A twelve-week small group program with a limited number of seats, sold per cohort.

VIP Support

An optional monthly add-on for members, offered by waitlist.

Website design and related services

Custom website design, setup, audits, and digital strategy work. Scope, timelines, and deliverables are set out in a written action plan for each project.

We may add, change, or retire any product or service. If we retire something you are actively paying for, we will tell you in advance and treat you fairly.

Your account

Some of what we offer requires an account. You agree to:

• Give us accurate information when you sign up

• Keep your login details private

• Use your account yourself, and not share it with anyone else

Accounts are for one person. If we find an account being shared, we may cancel it without a refund.

Membership terms

• Your membership renews automatically each month on the date you joined, until you cancel.

• You can cancel at any time. See our Refund and Cancellation Policy for how that works.

• Your monthly price stays the same for as long as your membership stays active and unbroken. If you cancel and rejoin later, you pay the price in effect at that time.

• If we change the price of the membership for existing members, we will give you at least 30 days' notice by email before it takes effect.

• What is included in the membership grows and changes over time. We may add, update, or remove tools, courses, and resources.

• Live Q&A sessions are held monthly. Dates may change. If a session is cancelled, we will reschedule it or share a recording.

• Your membership does not include one-to-one consulting, website work, or personalized reviews unless you have purchased those separately.

The Digital Success Lab

• Lab cohorts have a limited number of seats. Your payment holds your seat.

• Cohort dates, session times, and the schedule are shared before you enrol.

• Sessions are recorded where possible, but attendance is how you get the most out of it. We cannot guarantee a recording of every session.

• If you miss a private call and do not give us reasonable notice, we may not be able to reschedule it.

• The Claude Skills you build during the Lab are yours to keep after the cohort ends. They are for your own business use. You may not sell them, share them, or offer them as your own product.

• Refunds are covered in our Refund and Cancellation Policy.

Payment

• All prices are in Canadian dollars unless we say otherwise.

• Payments are processed by Wix Payments and PayPal. We do not store your full card details.

• Applicable taxes are added at checkout.

• Subscriptions are charged automatically until you cancel.

• If a payment fails, we will try again. If it keeps failing, your access may be paused or cancelled.

• For website design and service projects, payment is required before work begins. Work may pause if payments are overdue.

Working together on a project

If you have hired us for website design or a related service, you agree to:

• Provide content, feedback, and approvals in a timely way

• Make sure the content you give us is accurate and that you have the right to use it

• Review the work carefully before you approve it

Delays in feedback may affect the project timeline.

Websites are built on Wix. Once a project is complete, you are responsible for ongoing hosting, subscriptions, and platform fees.

Who owns what

Our materials

Everything we create stays ours. That includes the Roadmap framework, our courses, worksheets, templates, prompts, tools, blog posts, videos, and session recordings.

When you buy or join, you get a personal, non-transferable licence to use those materials in your own business. You may not:

• Share, resell, or give away our materials

• Share your login or your access with anyone else

• Teach our materials as your own, or use them to build a competing product

• Record or share our live sessions

If you break these terms, we may cancel your access without a refund.

Your work

Anything you create using our templates, prompts, or AI tools belongs to you. Your website copy, your emails, your plans, your content.

Client project work

Once a website project is paid in full, you own the content and design created specifically for you. This does not include third-party tools, templates, or licensed assets, which stay under their own licences.

Using our AI tools

Our AI tools are here to give you a starting point, not a finished product.

• AI can be wrong. Always read, check, and edit what it gives you before you use it.

• You are responsible for anything you publish, send, or act on.

• Do not enter sensitive or confidential information into any AI tool.

• Do not use our tools to create anything unlawful, misleading, or harmful.

• AI tools depend on outside providers. If a provider changes, has an outage, or shuts down a service, our tools may change or be unavailable.

How we expect people to behave

Our live sessions and community spaces are meant to feel safe and supportive. We ask everyone to be respectful.

We may remove someone from a session, a program, or their membership without a refund if they are abusive, harassing, disruptive, or if they share other people's private information.

Third-party platforms

We recommend and use outside tools such as Wix, Kit, Google, Meta, Zoom, and Anthropic. We do not control them.

We are not responsible for their pricing, their terms, their availability, their outages, or any changes they make. Your use of those platforms is between you and them.

Limits on our responsibility

We work hard to give you good, practical help. We cannot promise specific results.

We are not responsible for:

• Platform outages or problems with third-party services

• Changes you make after we hand a project over

• Loss of data caused by something outside our control

• Business decisions you make based on our content, our courses, or our tools

• Lost profits, lost revenue, or indirect losses of any kind

If we are ever found responsible for something, our total responsibility to you is limited to the amount you paid us in the twelve months before the issue came up.

Nothing in these terms takes away rights you have under Nova Scotia consumer protection law that cannot be signed away.

Your responsibility to us

You agree to cover our costs if a claim is brought against us because of content you supplied, something you published, or your misuse of our materials.

Ending things

You can stop using our services at any time. See the Refund and Cancellation Policy.

We may suspend or cancel your access if you break these terms, if a payment fails repeatedly, or if you behave in a way that harms others. Where it makes sense to do so, we will reach out first.

Which laws apply

These terms are governed by the laws of the Province of Nova Scotia and the laws of Canada that apply there. Any dispute will be handled in the courts of Nova Scotia.

Changes to these terms

We may update these terms from time to time. The effective date at the top tells you when they last changed. If you keep using our website or services after a change, that means you accept the updated terms.

Contact us

Questions about these terms?

Natalie Regier, Digital Success Training

natalie@digitalsuccesstraining.com